Refund Policy

Version of May 13, 2026

1. Free demo before purchase

HeavyM is available as a 100% functional free demo, no credit card or commitment required. All Pro+ functions are unlocked (with a watermark on the projection and saving disabled). You can test the software on your own surfaces before any purchase.

We strongly encourage testing the demo beforehand to confirm that the software matches your hardware and creative needs.

2. Legal right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to contracts for the supply of digital content not provided on a tangible medium, whose performance has begun with the consumer's express consent.

By purchasing a license and downloading the software, you expressly waive your right of withdrawal.

3. Commercial refund policy

Beyond the legal framework, and for the sake of customer satisfaction, HeavyM offers a commercial refund policy under the following cumulative conditions:

• The request must be submitted within 14 days following the purchase
• The software was purchased directly via the HeavyM website (or via Paddle, our Merchant of Record)
• You can demonstrate a legitimate technical reason rendering the software unusable despite our support efforts:
  • Hardware incompatibility not documented at purchase
  • Blocking bug identified and not resolved within 7 days by our support
  • Major difference between announced and delivered features

The following reasons are not eligible for refund:

• Change of mind without technical reason
• Difficulty learning the software (our free support and YouTube tutorials are here to help)
• Mistakenly purchasing the wrong edition (switching from one edition to another is free within 14 days)
• Purchase of an EDU license without being able to prove education eligibility

4. Request procedure

To submit a refund request:

• Submit a request via our support form
• Provide your purchase email, your license key, the purchase date, and the detailed reason for your request
• Our team will respond within 48 business hours
• If we validate the request, the refund is processed via Paddle within 5 to 10 business days on the original payment method

5. Special cases

Rent-to-Own licenses (monthly)

You can cancel your subscription at any time from your Paddle account (link in the purchase receipt). Months already paid are non-refundable. Upon cancellation, your license remains active until the end of the last billed month.

Workshop Pack

The Workshop Pack is a time-limited license (1 month, 10 seats). No refund is possible once the pack has been activated.

Long-Term School Access

Refund conditions are defined on a case-by-case basis in the customized quote.

6. Cancellation by HeavyM

In exceptional cases (fraud, support abuse, violation of Terms of Sale), HeavyM reserves the right to unilaterally cancel a license with refund. The customer is notified by email with detailed reasons.

7. Contact

Any refund request or question regarding this policy: support form